Onsite IT Support

With our Compotus Support offering, we not only provide remote IT support for your workstation, server, and network, we can also provide emergency onsite IT support when needed. Our breadth of technical expertise and geographical reach will help yo

If your company requires regularly scheduled on-site visits, Compotus can provide a dedicated engineer that will know your environment inside, and out and always be prepared for your on-site IT Support. We also have a 30 year history for delivering IT Projects on-time, and under budget.

With unlimited onsite engineering time, Support IT is our most popular package, offering all sizes of business a complete and comprehensive outsourced support solution, so we become your trusted IT support team.

With no hidden costs, our support IT package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them. Alternatively, you can take a look at our complementary and managed IT services.

  • Unlimited onsite support
  • Unlimited telephone & email support
  • Unlimited remote support (email, servers, PCs & networks)
  • Standard Service Desk hours 7.30am to 6.30pm daily
  • Preventative maintenance & updates
  • 24/7 Real-time monitoring & alerts
  • Bespoke preventative ransomware protection
  • Guaranteed response & resolution times
  • High rate of first-contact resolution
  • Enterprise class service management system
  • Optional monthly service delivery reports for transparency
  • Self-service client Service Hub (desktop, mobile, web versions)
  • Dedicated Account Manager & technical reviews
  • On demand consultancy & advice
  • Discounted rates on other services
  • No hidden costs

Unlimited onsite support included at no extra cost

Some technical issues can only be resolved on your premises and sometimes much faster in person. Those sorts of issues are often the most critical ones to your business.

With our Support-IT package your back is covered – there are no additional costs for technical expertise and fast recovery – we don’t hold you to ransom when you need our help the most.

Efficient financial management

Your ICT support costs are restricted to a simple monthly fee. The price is known in advance, fixed regardless of how much support time you use, so it’s a predictable operational expense, easing cash flow and budget management.

Support-IT will save you paying for limited block time in advance of the requirement, or facing the expense of maintaining your own in-house technical team.

Lowest possible disruption to your business

Many support providers hide behind their “time to respond” to your requests but we go beyond this. We aim at resolving your issues as quickly as we can.

Of course, your call will be answered within 15 seconds or less, and you’ll be speaking to a qualified and experienced technician – not a call-logger or an automated menu system.

We understand that minimising disruption to your business is critical. Customer service is our focus.

Complete technical expertise is yours

Recruiting and maintaining your own team of technicians is difficult and expensive. The need to have all aspects of your ICT covered increases the costs and challenge.

Every member our technical team is fully trained and accredited. They’re there when you need them, so your problem is solved.

You’ll be freed up to focus on the management of your business, with the technology there to help you achieve commercial success and growth.

Early warnings outside business hours

We’ll help avoid disruption to your business. Our 24×7 monitoring helps us anticipate problems before they happen. If they do happen we’re able to notify you and take action accordingly.

No limits on your support

With Support-IT package, you have access to unlimited remote monitoring, 24×7, unlimited remote service desk support, unlimited onsite engineering time, and unlimited technical advice.

Regular scheduled maintenance is one of the most essential on–site support services provided by RiverPoint IT Technologies. Rather than waiting for a problem to develop before seeking technical support, let our certified technicians provide ongoing troubleshooting to prevent problems before they occur. With monthly maintenance, your technology will work better for you with greater reliability and fewer interruptions. Our experienced and courteous IT technicians will ensure that your security definitions are current, your operating systems, software, and networks are up to date, and your technology solutions are enhancing your core business processes. Scheduled maintenance with an on–site support engineer allows your staff to devote their time and attention to growing your business rather than dealing with your technology. Planned monthly maintenance is particularly important for small to medium businesses that do not have a large in–house IT staff available to consistently monitor the state of a company´s computer systems. We can also work in partnership with your company´s IT professionals to manage ongoing tasks to free them up for other activities. Complete the contact form on the left today to learn more about IT services for small businesses such as scheduled on–site support and managed IT services.


Onsite support services for large projects is one of our specialties at RiverPoint Technologies. Whether you are a small company with no in–house IT technicians or an enterprise–level business that needs extra assistance for a big roll–out of new technology, contact RiverPoint Technologies to schedule service with an on–site support engineer. We can help you expand your technological capabilities by designing and installing new hardware, software, servers, networks, and connections. We can take care of upgrades to your existing systems such as installing new memory and hard drives or helping your company take advantages of the benefits of virtualization. RiverPoint Technologies also offers expert management of large IT projects, relocation services, file transfers, and data migration. RiverPoint Technologies has been serving businesses in fields such as healthcare, education, government, legal, and financial for nearly three decades, and we look forward to becoming your provider of managed computer services.



CONTACT US

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Compotus IT Solutions
Sterling VA | Rosedale MD | York PA
Contact: (804) 256-0417 | info@compotus.com