Remote IT Support

Compotus IT business computer technicians can resolve many of your IT issues using remote access tools.

Pricing

$29 / client pc

The phrase, remote IT services, refers to a system that allows a person to connect with and use a specific computer or network from a remote location. That way, your IT consultants won’t have to make you wait until they can physically come out to the office when you experience a problem. They can address your concern remotely using remote access software.

Thousands of businesses, worldwide, use and rely on remote access software and services as a primary part of their IT structure. From small family-owned operations to huge multinational corporations to educational institutions, remote access software has become integral to daily IT functioning.

Wouldn't it be amazing if you could get instant help whenever you face a problem with your computer system? If yes, then remote IT support outsourcing services is what you need! Outsourcing remote IT support services is a smarter way of resolving computer related issues within a quick time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.

Users often perceive remote IT support as inferior to on-site support. They see it as an option used by lazy techs who don’t want to get up from their desks, or a cheap option reserved for only the most budget-conscious businesses. In reality, remote support is just one tool in the toolbox of a well-rounded help desk team. When used appropriately it is the fastest and most efficient means of addressing day-to-day end-user support needs.

Check out these 7 ways remote IT support can benefit your business:

On-Demand IT Service

Remote IT support is always available whenever an IT issue arises. Simply call or email your managed IT services provider and they will have network techs on standby waiting to service your computers on demand. This greatly cuts the response time when compared with waiting for a tech to visit your business on-site.

Reduce Cost

Remote IT support technicians from an IT service provider can usually assist you without adding additional costs and fees associated with a visit on-site. Their cost savings is then passed onto you, the customer. This gives your business top-notch IT services at a fraction of the cost.

Stay Business Focused

Business IT is a time-consuming and tedious job. Business owners should be focused on growing their business, not worrying about troubleshooting computer issues. Having remote IT support for your business can alleviate the additional stress of IT problems, helping you stay focused on what really matters.

Increase Company Productivity

Do IT issues distract your co-workers from their primary job responsibilities? Over time, this can significantly reduce your company’s productivity. Fortunately, with remote tech services, you can increase productivity by having a trained network tech solve your IT issues. This allows your team to focus on their primary job roles.

While that may not sound exciting, remote support software has revolutionized the IT support industry. It has increased customer satisfaction, decreased the amount of time needed to resolve issues, and even reduced costs.

With remote support, a technician is able to connect to a device that they’re servicing instantly, from anywhere in the world. Once connected, the technician can take control of the device and perform whatever task is needed. They can install updates, troubleshoot issues, and even provide on-demand support. Most remote support solutions also provide additional features. 

IT support service providers and corporate help desk technicians rely on TeamViewer,LogmeIn for remote desktop support to:

  • Assist work-at-home employees, staff in satellite locations, clients or partners, and business travelers
  • Save time and cut travel costs for onsite, in-person service calls and maintenance
  • Reduce the risk of shipping damage to computers and laptops sent to repair facilities
  • Improve first-call resolution rates

As a true Managed Service, our remote support includes:

  • System monitoring 24-hours a day, 7-days a week, looking for any sign of trouble
  • Audits of your software to reduce your license compliance risk
  • Security logs monitoring and various levels of protective services for your infrastructure
  • Anti-virus, spy ware, and malicious application monitoring
  • Remote desktop management
  • Back up and disaster recovery
  • Comprehensive system reports
  • and much more...


CONTACT US

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Contact
Compotus IT Solutions
Sterling VA | Rosedale MD | York PA
Contact: (804) 256-0417 | info@compotus.com